Broken Promises Kill Ad Agency New Business

The deal was almost inked, and then he tried to change the terms
by Todd Knutson  |   published on June 01, 2009

I love asking agency principals the question, "What's the first thing you think of when you think of sales?" The answer is almost inevitably "car" or "used car".

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Michael Gass  |  01/31/2010

Todd,

Another great post. Your posts are always spot on and I really enjoy your writing style.

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Most businesses and agencies strive to achieve either “same services for new clients” OR “new services for existing clients.” The most difficult, risky, and potentially rewarding move, however, is to provide “new services for new clients, with different people.” However, to accomplish this transformation you will, over time, have to radically change your business model.

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Flowers  |  08/19/2011

Agency people, by and large, are creatives by nature. They enjoy and thrive on ideas, concepts, visualizations, presentations. For that reason, they take rejection, which is normal in the world of sales, fairly hard. They find it difficult to distance themselves personally from the majority response (No thanks, we’re very happy with our current agency) and they struggle when confronting a new prospect for the first time.

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Unfortunately most agencies spend too much time doing client business and forget to focus on developing new business. And that attitude can get an agency into serious trouble in this fast-changing marketing-communications environment.


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Making a sale is one thing but maintaining the productivity of your business is another. This is why broken promises to clients can lead to your company’s demise. Learning the right way to market or advertise your business, stating facts and not false claims - these can gain trust and patronage. Nobody wants to be in the red or to end up broke after all the hard work you put into your source of income.


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